Returns and exchanges
NERI KARRA will accept returns for all items, provided that you cover the cost of return shipping via our courier, DHL. The amount we charge and refund varies depending on the destination and weight of your shipment as shown below.
Items purchased on sale are only refunded as store credit.
RETURNING YOUR PURCHASE
Ordered from NERI KARRA but your purchase isn't quite right?
Simply request your Returns Merchandise Authorisation (RMA) number by sending an email to firstname.lastname@example.org within 3 days of receiving your order and return your item(s) to us within 14 days of receiving your order.
Once you have received your RMA number, simply send back your item(s) using our collection service. Follow the instruction in our RMA email:
- Prepare the package for collection by DHL;
- Printout and sign the returns proforma invoice and fill in the RMA number and DHL air waybill if applicable;
- Leave your package open until the driver has checked the contents;
- You will be notified by email once your return has been received and processed.
We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.
For more information, please contact customer care at email@example.com
RECEIVING A REFUND
Your refund excludes the cost of return (with the exception of faulty goods). This is deducted for each order that is returned, however, we do refund your delivery cost from when you placed your order.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through NERI KARRA. However, you may be able to recover these by contacting your local customs bureau directly.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Occasionally NERI KARRA runs a free shipping promotion on the website. For items returned that were purchased during this promotion, we will not refund outbound shipping costs (as this was free) and you will still be charged a return cost as normal.
Returns that do not qualify for refund to the original payment source are refunded as store credit. Amount refunded as store credit excludes the cost of return by our courier.
Store credit can be used one time only within 6 months of the return by placing an order by email to firstname.lastname@example.org
It is not cumulative with other store credits and must be used entirely on an order that is equal to or greater than the value of the store credit
At this time we only offer returns for refund. If you wish to purchase a different item, please, do so anytime online.
If you want to return your purchase, you must request an RMA number within 3 days and send your item(s) back to us within 14 days of receiving your order.
Please send all the items you wish to return from an order in the same shipment. Your return will be processed quicker and avoids you having to pay more than one return cost.
Items should be returned in their original packaging so they are adequately protected in transit. Boxes should also be protected as they are considered part of the product and your return may not be accepted if the box is damaged or missing.
Please note that items must be returned from the same country to which they were delivered. We accept only items that are returned to us via DHL so that they are protected and insured during transit.
Our returns address is:
Please note that we may not accept liability for goods that are not returned via DHL!
Items should be returned new, unused and with all NERI KARRA tags and cards. Returns that are damaged, marked or altered may not be accepted and may be sent back to the customer.
Where provided any packaging such as authenticity cards, dust bags and tags should be included with your return.
All items returned should have a RMA number. Unidentified returns may be returned to the sender.
If you want to return your purchase, you must request an RMA number within 3 days. Failure to do so within this timeframe results in return that may or may not be accepted at the discretion of NERI KARRA and may only be refunded as a store credit.
Your item(s) should be sent back to us within 14 days. Returns outside these time frames may or may not be accepted at the discretion of NERI KARRA and may only be refunded as a store credit.
FAULTY GOODS AND ERRORS IN DELIVERY
Goods are classified as faulty if they are received damaged and the customer has notified NERI KARRA within 3 days of receiving them. Failure to do so will automatically mean that products are conclusively presumed in all aspects to be in accordance with the relevant order and no refund will be granted.
Goods not corresponding to order are classified as errors in delivery if the customer has notified NERI KARRA within 3 days of receiving them. Failure to do so will automatically mean that products are conclusively presumed in all aspects to be in accordance with the relevant order and no refund will be granted.
For all faulty items outside of our Returns Policy, please contact email@example.com
We have made every effort to display the colors of our products that appear on NERI KARRA as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.